I looked at some of the case studies on the Oxford web 2.0 wiki at http://socialouls.wetpaint.com and found what didn't work as interesting as what did work. I presume common interests is as important as the right tools.
I was also interested in the web 2.0 working party contributions on using free software in the workplace and the issues it raises. I don't know whether to be delighted by the convenience or irritated at the intrusiveness of web 3.0. tools (eg Google).
Given the right browser, the easy edit tool on our library wetpaint wiki / staff manual is easy to use and a simple way for any member of staff to update procedures.
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